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Customer Support Operator


FxPro Financial Services Ltd is a leading provider of foreign exchange trading services. Due to the expansion of our services we seek to recruit a Customer Support Operator who can add value to the existing team.

Job Description

Interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services. Provide technical support by researching and answering questions; troubleshooting problems; resolving customer complaints.
  • Delivers service and support to customers through live chats, emails and phone calls
  • Provides answers to customers by identifying problems; researching answers; guiding customer through corrective steps
  • Handles and resolve customer complaints
  • Provides information to customers in regards to Company’s services and assist/guide new customers to open an account
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
  • Inform customer about internal regulations, AML and other procedures of the Company
  • Forwards any issues or requests to the Customer Support Manager and/or the appropriate department. Follow up on the progress of the response to the customer
  • Educates the customer where applicable to prevent the need for future contacts
  • Acts as a back-up of Back Office and Clients Accounting Department during night shifts
  • Updates Customer records when necessary
  • Collects customer information, updates and follows up on the clients list e.g. request on new products and services
  • Provides feedback on the efficiency of the customer service process

Key Attributes

  • University/College dregree in Economics, Finance, business related field or equivalent
  • Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
  • Knowledge of the FX market and AML procedures will be considered as an advantage
  • Excellent command of the English language
  • Skills Required: Multi-tasking, Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Computer Literated, Typing fast, Team Spirit

Employment Status

  • Full-time, working on three weekly rotation shifts Monday to Friday which are: 08:00 – 16:00, 16:00 – 00:00, 00:00 – 08:00.

Company Location

  • Agios Sylas, Ypsonas, Limassol

Remuneration and Benefits

An excellent remuneration package will be offered to the successful candidate according to their qualifications and experience.

If you want to become a member of an expanding and dynamic international company, FxPro can give you that opportunity. All interested applicants should send their CV at All applications will be treated in strict confidence.